Articles can be claimed under the following conditions:

  1. Items that have already been shipped cannot be canceled
  2. A return for items can be made within the statutory withdrawal period of 14 days after receipt of the goods

Please note the following:

  • Please inform us of your wish to return the goods in advance via our returns portal
  • Please send returns with the shipping label provided by us via the returns portal. - we do not bear any costs for return via another shipping method
  • Upon receipt of the item is checked for defects and signs of use
  • The processing and refund of the purchase amount may take up to 5 business days

The return address is:

PiNkey AG
c/o exporto Schweiz GmbH
Hafenstrasse 50C
8280 Kreuzlingen

You can find detailed information in our cancellation policy.